Normal view MARC view ISBD view

Building a successful customer-service culture : A guide for library and information managers (Record no. 32974)

MARC details
000 -LEADER
fixed length control field	00658nam a22001937a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1-85604-449-1
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number	21st ed.
Classification number	025.5
Item number	BUI
245 ## - TITLE STATEMENT
Title	Building a successful customer-service culture : A guide for library and information managers
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	London:
Name of publisher, distributor, etc	Facet Publishing,
Date of publication, distribution, etc	2003
300 ## - PHYSICAL DESCRIPTION
Extent	204p.,
Dimensions	23cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc	Index: pp 204-213
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Public services (libraries_ - Great Britain
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Library personal management-Great Britain
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Customer relations-Great Britain
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Public services (Libraries)
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Library personal management
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Customer relations
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	English Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			NFLIC-FRI Library	NFLIC-FRI Library	14/01/2015		025.5 BUI	46461	14/01/2015	14/01/2015	English Books