TY  - BOOK
AU  - Shukla, Rajesh Kumar
AU  - Shukla, Kali Shankar, ded.
TI  - Total quality management: practising manager
SN  - 818926723X
U1  - 658.4013 21st ed.
PY  - 2006///
CY  - Lucknow
PB  - New Royal
KW  - Total quality management
N1  - pp 179-81
ER  -