TY - BOOK AU - Silberman, Mel TI - Consultant’s toolkit: high-impact questionnaires, activities, and how-to guides for diagnosing and solving client problems SN - 0071362614 U1 - 001.068 21st ed. PY - 2001/// CY - New York PB - McGraw-Hill KW - Business consultants KW - Consultants ER -