TY  - BOOK
AU  - Isenhart, Myra L.
AU  - Spangle, Michael L.
TI  - Negotiation: communication for diverse settings
SN  - 8178298894
U1  - 303.69 21st ed.
PY  - 2008///
CY  - Los Angeles
PB  - Sage
KW  - Conflict management
KW  - Negotiation
N1  - Index: pp 431-4
ER  -