TY  - BOOK
AU  - Hamlin, Sonya
TI  - How to talk so people listen: what, what doesnt and why
SN  - 0722529589
U1  - 372.6 21st ed.
PY  - 1993///
CY  - London
PB  - Thomson Publications
KW  - Communication
KW  - Listening
ER  -